1. Minimum online order
Online checkout is available for a minimum order of 10 units of the same product. Business and bulk enquiries may be submitted for other quantities or requirements.
Order and delivery terms
Shipping Policy
This policy applies to physical products purchased from Wantjoin International Investment Limited through the online checkout.
Effective date: 21 September 2026
2. Order processing
After payment approval, orders are normally processed within 1 to 3 working days, Monday to Friday, excluding public holidays. We will contact you if product availability, shipping arrangements, or other order details require confirmation before dispatch.
3. Shipping and delivery
After dispatch, estimated delivery is generally 3 to 10 working days. This is an estimate, not a guarantee. Carrier disruption, weather, public holidays, customs processing, and other events beyond our control may extend delivery time.
For online Checkout, the flat shipping charge and delivery estimate are calculated from the selected delivery destination and displayed before payment. The total delivery time is the processing period plus the carrier transit time.
4. Tracking and delivery address
When tracking is available, we will send the tracking details after dispatch. Tracking information may take up to 72 hours to become active.
You are responsible for providing a complete and accurate delivery address. We are not responsible for an order shipped to an incorrect address supplied by you. If an undeliverable parcel is returned to us, reshipment is at your expense.
5. Import taxes, customs duties and clearance fees
For international shipments, you are solely responsible for all import taxes, customs duties, value-added taxes, brokerage charges, and other customs clearance fees imposed by the destination country or carrier. These charges are not included in the product price unless we expressly confirm otherwise in writing.
6. Refusal to pay import or customs charges
If goods have been shipped and you refuse to pay import taxes, customs duties, clearance fees, or related charges, no refund will be provided. This applies whether the goods are held, returned, abandoned, or otherwise affected by the refusal to pay those charges.
7. Loss or damage in transit
We are not liable for goods lost or damaged in transit. If a parcel arrives damaged, keep all packaging and contact the carrier promptly to make a claim. You may also contact us and we will reasonably assist with the carrier enquiry.
Need help with delivery?
For a delivery question, contact sales@wantjoin.hk with your product, quantity, destination, and order number where available.
sales@wantjoin.hk